Delete wants to be the preferred provider of environmental services for its customers and to support the business operations of its customer companies sustainably and responsibly.
The company offers customers comprehensive and reliable partnerships in which occupational safety is part of professional services and significant efforts are taken to develop it.
In 2019, Delete focused on developing the safety efforts documented in its corporate responsibility programme. As the significance of responsibility is increasing further, Delete considers collaborative development with customers to be an important step towards safe working methods and sites. Delete’s systematic occupational safety efforts had a positive impact on accident frequency indicators in 2019: the overall accident frequency improved 20 percent and lost workday injury frequency improved by more than 5 percent. The company continues to work
towards its goal of zero accidents.
As part of the development of occupational safety, Delete developed a new customer relationship reporting model in 2019. From the perspective of occupational safety, the reporting model is aimed at achieving an even higher level of safety at the site shared by the customer and Delete. The reports are discussed with the customer at least once every quarter.
Under the model, Delete reports on safety observations and the changes and development efforts made at sites in response to them as well as the impact of the measures taken on safety statistics
as well as other indicators, such as saved working hours or costs. In addition to safety-related information, the reporting includes real-time reports on the progress of work and invoicing as
well as development proposals for joint operations based on the collected data.
The customer relationship reporting model is also an important tool for the company’s internal development. It is aimed at achieving safer and more efficient ways of working through data-driven management. The reporting makes use of Delete’s occupational safety and ERP systems.
The implementation of the reporting model began in late 2019 in a pilot project. The development effort and continued deployment of the reporting model as an ongoing approach in customer
relationships and new contracts will continue.